Assure Quality Management Certification Services Pvt. Ltd. is committed to achieve the Compliance to ISO/IEC 17021-1, 17020, ILAC P15 & relevant IAF Guidance documents, communiqués available time to time throughout the business operations whilst ensuring compliance with applicable laws & regulations and relevant accreditation body requirements.
Impartiality is defined as actual and perceived presence of objectivity
Impartiality is the principle holding that decisions are based on objective evidence obtained during assessments/inspection, not on the basis of bias or prejudice caused by influence of different interests of individuals or other involved parties. Threats to impartiality are permanently identified, reviewed and controlled for Safeguarding Impartiality.
Impartiality is mainly assured by independence of staff, competence of audit teams, inspectors, assessors exercising due professional care in conducting the assessment/inspection/audit, collecting of objective evidence and independent decisions.
Assure Quality Management Certification Services Pvt. Ltd. understands the importance of impartiality in carrying out our management system certification, training (open House) & inspection activities and will manage conflicts of interest and ensure the objectivity of related activities.
Competence Assure Quality Management Certification Services Pvt. Ltd. adopts a policy of recruiting personnel who possess suitable qualifications and appropriate training and experience. It assesses the resources required to undertake each activity (audit/inspection/training) and assign suitably skilled staff to the work, provide a good distribution of skills to required tasks and a sufficient number of persons for that task.
Responsibility When considering responsibility to assess sufficient objective evidence upon which to base a decision, Assure Quality Management Certification Services Pvt. Ltd. refers to fairness, disinterestedness and factuality. Decisions are taken only when task related information include everything that is necessary to determine or demonstrate the truth of an assertion.
Openness By implementing this principle, Assure Quality Management Certification Services Pvt. Ltd. establishes rules for providing public access or disclosure of non confidential information by responding positively to requests for information, answer requests for information quickly and helpfully, giving reasons for not providing information where this is not possible, ensuring that there are clear and effective arrangements to deal with complaints and concerns about provided services and access to information, and that these arrangements are clearly publicized and effectively monitored.
Confidentiality Assure Quality Management Certification Services Pvt. Ltd. ensures that information is accessible only to those interested parties authorized to have access. Information related to customers are not used or disclosed for purposes other than objective task without the client’s explicit consent, or where there is a legal justification to do so.
Responsiveness to complaints All complaints will be investigated and responded to quickly and within specified time targets. The complaint handling process recognizes the need to be fair to both the complainant and the organization or individual against whom the complaint is made and, if the complaint is found to be valid, reasonable effort will be made to resolve the complaint by appropriate measures. Confidentiality of system is maintained during complaint analysis
Potential Threats Management of Risks to Assure Quality Management Certification Services Pvt. Ltd. Impartiality:
In order to continually provide the Impartial Services Assure Quality Management Certification Services Pvt. Ltd. has identified following potential threats on its impartiality and also addresses the prevention as Preventive Action:
Application Process influenced by Consultants/interested parties
Contract Review Process
2 Self-Interest of team
3 Familiarity (or trust)
5 Assure Quality Management Certification Services Pvt. Ltd. does not accept application for management system certification/inspection or other schemes Registration from a Certification or Inspection Body who is already providing Management System Certification/Inspection services or other schemes as per our scope of accreditation that may threat of impartiality of that task.
6 Assure Quality Management Certification Services Pvt. Ltd. does not provide any Consultancy or “Internal Audit Service to its any Registered / Applicant Organization”.
Assure Quality Management Certification Services Pvt. Ltd. has ensured that its assessor, inspector, auditor, Senior Management Personnel is inducted / recruited or empanelled for that task considering they don’t have a Consultancy Background at least in present or in last two years with that organization.
7 Assure Quality Management Certification Services Pvt. Ltd. does not market or offer its services as being linked with the activities of an organization that provides management system & inspection related consultancy nor it promotes any such organization to an applicant organization that may threat the impartiality of task as per our scope of accreditation
8 Assure Quality Management Certification Services Pvt. Ltd. applies suitable controls when its impartiality may be affected by any consultancy organisation towards its clients or assessors/inspectors.
9 Assure Quality Management Certification Services Pvt. Ltd. may accept applications for the conduct of the Internal Audits or customized training of the Clients however such clients are not considered for its management system registration/ inspection as per our scope of accreditation.
10 AQMCS is working as an independent body to maintain impartiality during its working as per scope of work.
11 AQMCS and its personnel/ staff are not engage in any activities that may conflict with their Impartiality.
12 AQMCS act impartially in relation to its applicants and clients.
13 AQMCS has identified, analyze, evaluate, monitor and document the threats to impartiality arising from its activities including any conflicts arising from its relationships, on an ongoing basis.
14 AQMCS shall not use personnel in audits /inspections or other activities if they have been involved in consultancy towards that client.
15 AQMCS shall have no commercial relationship with a client other than scope of service delivered.
This will be achieved by establishing quantifiable and measurable Quality Objectives at relevant functions & levels within Assure Quality Management Certification Services Pvt. Ltd.
09 March 2021